Privacy policy

Last Updated: [DATE]

At TrendoCart (“we”, “us”, “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from https://trendocart.com (“Website”).

By using our Website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide when you use our Website, including:

Personal Information

Depending on how you interact with us, this may include:

  • Full name
  • Billing and shipping address
  • Email address
  • Mobile/telephone number
  • Order and purchase details
  • Information you provide when contacting customer support
  • Other information necessary to process and fulfil your order

Payment Information

When you make a payment, your payment information may be processed directly by our third-party payment providers. We generally do not store your complete debit card, credit card, UPI, or banking credentials on our own systems.

Automatically Collected Information

When you visit our Website, certain information may be collected automatically, including:

  • IP address
  • Browser type and device information
  • Operating system
  • Pages visited
  • Referring website
  • Approximate location information
  • Date and time of Website access
  • Website usage and interaction information

We use this information primarily to operate, secure, analyse, and improve our Website.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfil your orders
  • Arrange shipping and delivery
  • Process payments and refunds
  • Communicate with you about your orders
  • Provide customer support
  • Respond to questions, complaints, and requests
  • Improve our products, Website, and services
  • Personalise your shopping experience
  • Detect, investigate, and prevent fraud or misuse
  • Maintain the security of our Website
  • Send promotional communications where permitted and where you have provided the necessary consent
  • Comply with applicable laws, regulations, legal obligations, and lawful requests

We aim to collect and use personal information only for legitimate and relevant purposes and only to the extent reasonably necessary for those purposes.

3. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may help us:

  • Keep items in your shopping cart
  • Remember your preferences
  • Understand how visitors use our Website
  • Measure Website performance
  • Improve our services
  • Support advertising and marketing activities

Some cookies may be placed by third-party services that operate on our behalf or provide services to us.

You can control or disable certain cookies through your browser settings. However, disabling cookies may affect some features or functionality of the Website.

4. Third-Party Services

We may use third-party service providers to operate our business and provide services to you. These may include:

  • Shopify — Website and e-commerce infrastructure
  • Payment gateway providers — payment processing
  • Shipping and logistics providers — order delivery and tracking
  • Analytics providers — Website and customer behaviour analysis
  • Advertising platforms — marketing and advertising
  • Email or communication providers — customer communication
  • Technology and security providers — Website operation and security
  • Suppliers or fulfilment partners — processing and fulfilling orders

These third parties may receive information that is necessary to provide their services. Their handling of information may be subject to their own privacy policies and terms.

Where we use third-party service providers, we seek to use providers that handle information appropriately and in accordance with applicable requirements.

5. Payment Information

Payments made through our Website may be processed by third-party payment providers such as [PhonePe / Razorpay / OTHER PAYMENT PROVIDER].

Your payment details may be subject to the privacy policies and terms of the relevant payment provider.

We do not knowingly request or store your complete payment-card PIN, CVV, password, or banking login credentials through ordinary customer-support communications.

Never send your OTP, UPI PIN, card PIN, password, or other authentication credentials to us by email, WhatsApp, phone, or social media.

6. Order Fulfilment and Sharing Information

To fulfil your order, we may need to share relevant customer information—such as your name, address, mobile number, and order details—with shipping companies, fulfilment partners, suppliers, or other service providers involved in delivering your order.

We share only information reasonably necessary for the relevant business purpose, subject to applicable law.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

If we become aware of a security incident affecting your personal information, we will take appropriate steps as required by applicable law.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Processing and fulfilling orders
  • Providing customer support
  • Maintaining business and transaction records
  • Resolving disputes
  • Preventing fraud and misuse
  • Meeting legal, tax, accounting, or regulatory obligations

When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to applicable legal requirements.

9. Your Rights

Subject to applicable Indian law, you may have rights relating to your personal information, including the ability to:

  • Request information about personal data we process about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information where legally permitted
  • Withdraw consent where processing is based on consent
  • Request information regarding certain third parties with whom your information has been shared, where applicable
  • Raise a complaint or grievance regarding our handling of your personal information

Where processing is based on consent, applicable Indian law provides for withdrawal of consent, although withdrawal may not affect processing that was already lawfully carried out or processing that is otherwise permitted or required by law.

To exercise a privacy-related right or raise a concern, contact us using the details provided below.

10. Marketing Communications

If you subscribe to our promotional communications, we may send you information about products, offers, discounts, or other updates.

You may unsubscribe from marketing emails by using the unsubscribe option included in the relevant communication or by contacting us.

Even if you opt out of marketing communications, we may still contact you regarding transactions, orders, payments, deliveries, refunds, security issues, or other necessary service-related matters.

11. Children's Privacy

Our Website is intended for general consumers and is not knowingly directed at children who are not legally permitted to use online shopping services.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

12. Data Transfers

Some third-party service providers we use may process information outside India or in jurisdictions different from your location.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate contractual or organisational safeguards, where required.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Website, technology, services, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a privacy-related complaint, you can contact us:

Business/Store Name: TrendoCart
Website: https://trendocart.com
Email: trendocartss@gmail.com
Address: 510/24, DEV NAGAR, Sonipat, Haryana, 131001
Privacy/Grievance Contact: [NAME OR DESIGNATION]
Phone: [PHONE NUMBER]

We will make reasonable efforts to review and respond to privacy-related requests within the period required under applicable law.