Shipping policy

At TrendoCart, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process, ship, and deliver orders placed through trendocart.com.

1. Shipping Methods

We currently offer shipping within India through our logistics and courier partners.

Depending on your location and product availability, your order may be shipped through one of our available courier or logistics partners.

Available Shipping Method:

  • Standard Shipping

The available shipping option for your order will be shown during checkout, where applicable.

2. Order Processing Time

Orders are generally processed within 2–3 business days after the order is successfully placed.

Orders placed on weekends or public holidays may begin processing on the next business day.

Please note that order processing time is separate from the delivery time.

3. Delivery Time

After your order has been processed and dispatched, estimated delivery generally takes:

5–8 business days

Therefore, the total estimated time from order placement to delivery is generally around 7–11 business days.

Delivery times may vary depending on your location, courier availability, weather, public holidays, and other circumstances beyond our reasonable control.

Remote or difficult-to-reach locations may require additional delivery time.

4. Shipping Costs

We currently offer FREE STANDARD SHIPPING on eligible orders across India.

Shipping Cost: ₹0

If any additional shipping charge applies to a particular product, location, or delivery method, it will be clearly displayed before you complete your purchase.

5. Order Tracking

Once your order has been shipped, we may provide you with a tracking number or tracking link through email, SMS, WhatsApp, or another available communication method.

You can use the tracking information to check the current status of your shipment.

Please allow some time for tracking information to become active after your order has been dispatched.

6. Delivery Issues and Delays

Although we work with our shipping partners to deliver orders within the estimated timeframe, delays can occasionally occur.

Possible reasons include:

  • Weather conditions
  • Public holidays
  • Courier or logistics delays
  • Incorrect or incomplete address information
  • Transportation disruptions
  • High order volumes
  • Natural disasters or other unforeseen events
  • Customer not being available to receive the shipment
  • Remote or restricted delivery locations

If your order is delayed beyond the expected delivery timeframe, please contact us at trendocartss@gmail.com with your order number so we can assist you.

7. Incorrect Shipping Information

Customers are responsible for providing an accurate and complete delivery address, including:

  • Full name
  • House/building number
  • Street/locality
  • City
  • State
  • PIN code
  • Valid phone number

If an order cannot be delivered because incorrect or incomplete information was provided, please contact us as soon as possible.

Additional shipping charges may apply if the courier requires a re-delivery or address correction, where applicable.

8. Failed Delivery Attempts

Our courier partners may make multiple delivery attempts.

If a customer is unavailable, refuses to accept the package, or otherwise prevents delivery, the order may be returned to the sender.

For Cash on Delivery (COD) orders, repeated refusal or non-acceptance of orders may result in COD availability being restricted for future purchases.

9. Damaged Packages

If your package appears seriously damaged, opened, or tampered with when delivered, we recommend that you:

  1. Take photographs/videos of the package before opening it.
  2. Record the condition of the package and product after opening.
  3. Contact us at trendocartss@gmail.com as soon as possible.
  4. Provide your order number and relevant photographs/videos.

Any claim will be reviewed according to our Return & Refund Policy.

10. International Shipping

We currently do not offer international shipping.

Orders can currently be delivered only to eligible addresses within India.

If we introduce international shipping in the future, this policy will be updated with information regarding international delivery times, shipping charges, customs duties, taxes, and other applicable requirements.

11. Contact Us

If you have questions about your shipment or delivery, please contact us:

TrendoCart
Email: trendocartss@gmail.com
Website: trendocart.com
Address: 510/24, DEV NAGAR, Sonipat, Haryana, 131001
Customer Support: [PHONE NUMBER]

Please include your order number when contacting us about an existing order so that we can assist you more quickly.

✅ Shipping details I've set for TrendoCart

  • Processing: 2–3 business days
  • Delivery: 5–8 business days
  • Total estimated time: 7–11 business days
  • Shipping: FREE
  • Coverage: India only
  • International shipping: Not available