Terms of service

Last Updated: [DATE]

Welcome to TrendoCart. These Terms of Service (“Terms”) govern your access to and use of https://trendocart.com (“Website”) and any products or services purchased through the Website.

By accessing our Website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.

1. About TrendoCart

Store Name: TrendoCart
Website: https://trendocart.com
Email: trendocartss@gmail.com
Address: 510/24, DEV NAGAR, Sonipat, Haryana, 131001

TrendoCart operates an online e-commerce store offering a selection of consumer products to customers in India.

2. Account Terms

You may be able to create an account to access certain features of our Website.

When creating or using an account, you agree to:

  • Provide accurate and current information.
  • Keep your account information up to date.
  • Keep your login credentials confidential.
  • Not allow unauthorised persons to use your account.
  • Notify us promptly if you believe your account has been compromised.

You are responsible for activity carried out through your account unless the activity resulted from circumstances outside your reasonable control.

We reserve the right to suspend or terminate accounts where we reasonably believe there has been fraud, misuse, abuse, violation of these Terms, or unlawful activity.

You may also place an order without creating an account if that option is available on our Website.

3. Products and Product Descriptions

We make reasonable efforts to ensure that product descriptions, images, specifications, colours, dimensions, and other information displayed on our Website are accurate.

However:

  • Actual colours may vary depending on your device or screen.
  • Minor variations in appearance, packaging, dimensions, or specifications may occur.
  • Product images may be used for illustrative purposes where indicated.
  • Availability and specifications may change without prior notice.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

4. Pricing

All product prices displayed on our Website are listed in Indian Rupees (INR) unless otherwise stated.

Prices may change at any time without prior notice.

The applicable price for an order is generally the price displayed at the time the order is placed, subject to pricing or technical errors.

Where applicable, shipping charges, taxes, or other charges will be displayed during checkout or otherwise communicated before order confirmation.

We may offer discounts, promotional codes, or special offers subject to additional terms specified for those promotions.

5. Payments

We accept payments through the payment methods made available at checkout.

Payment processing may be handled by third-party payment service providers such as [PHONEPE / RAZORPAY / OTHER PAYMENT PROVIDER].

By providing payment information, you confirm that you are authorised to use the selected payment method.

For Cash on Delivery (“COD”) orders, payment must be made according to the instructions provided at the time of delivery.

We are not responsible for delays or failures caused by third-party payment processors, banks, payment networks, or other financial institutions.

6. Order Placement and Acceptance

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation acknowledging that we have received your request. An order confirmation does not necessarily mean that your order has been finally accepted.

We reserve the right to accept, reject, cancel, or limit an order for legitimate reasons, including:

  • Product availability issues
  • Pricing or listing errors
  • Suspected fraud or unauthorised activity
  • Incorrect customer information
  • Shipping restrictions
  • Duplicate or unusually large orders
  • Violation of these Terms

If we cancel an order that has already been paid for, we will initiate an applicable refund to the original payment method or another legally permitted method.

7. Shipping and Delivery

We aim to process orders within 5 business days, unless a different processing period is stated on the product page or at checkout.

Estimated delivery times may vary depending on:

  • Customer location
  • Product availability
  • Courier or logistics provider
  • Weather or natural events
  • Public holidays
  • Transportation disruptions
  • Other circumstances beyond our reasonable control

Any delivery date or timeframe provided is an estimate and is not guaranteed unless expressly stated otherwise.

Customers are responsible for providing a complete and accurate shipping address and contact information.

If an order cannot be delivered because of an incorrect address, refusal to accept delivery, repeated delivery attempts, or other circumstances attributable to the customer, additional charges or restrictions may apply where permitted by law and our applicable shipping/return policy.

8. Cash on Delivery Orders

Where COD is available, customers agree to pay the full order amount to the delivery agent upon delivery.

We may restrict or disable COD availability for certain locations, products, customers, or orders.

Repeated refusal or non-acceptance of COD orders may result in COD being unavailable for future purchases.

9. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

Before requesting a return or refund, customers should review the applicable conditions, eligibility requirements, timelines, and exclusions.

Where a return is approved, customers may be required to provide relevant information or evidence, such as photographs or videos of a damaged, defective, incorrect, or incomplete product.

Refunds, where approved, will generally be processed after the returned product is received and inspected, subject to the applicable Return & Refund Policy.

For prepaid orders, approved refunds will generally be issued through the original payment method where technically possible.

For COD orders, the refund method may be communicated separately depending on the circumstances and applicable payment processes.

Nothing in these Terms limits any mandatory consumer rights available under applicable Indian law.

10. Order Cancellation

You may request cancellation of an order by contacting us at trendocartss@gmail.com as soon as possible.

Cancellation requests may not be accepted once an order has been processed, shipped, or otherwise entered fulfilment.

If an eligible prepaid order is successfully cancelled, we will process the applicable refund in accordance with our refund policy.

11. Prohibited Uses

You agree not to use our Website or services to:

  • Violate any applicable law or regulation.
  • Commit fraud or facilitate fraudulent transactions.
  • Provide false, misleading, or inaccurate information.
  • Attempt to gain unauthorised access to our Website or systems.
  • Interfere with the security or operation of the Website.
  • Upload malicious software, viruses, or harmful code.
  • Scrape, copy, reproduce, or commercially exploit Website content without permission.
  • Use automated systems to abuse or overload the Website.
  • Attempt to obtain products through unauthorised or deceptive means.
  • Engage in conduct that could harm TrendoCart, its customers, suppliers, or service providers.

We reserve the right to restrict or terminate access where prohibited activity is suspected.

12. Intellectual Property

All content on the Website, including logos, branding, text, graphics, product descriptions, photographs, designs, icons, and other materials, is owned by or licensed to TrendoCart unless otherwise stated.

You may not reproduce, distribute, modify, sell, publish, or commercially exploit our content without our prior written permission, except where permitted by applicable law.

The TrendoCart name and logo may not be used in a way that suggests an unauthorised association with our business.

13. Third-Party Services and Links

Our Website may use or provide access to third-party services, including payment processors, shipping providers, analytics services, advertising platforms, suppliers, and other technology providers.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for the independent practices, policies, availability, or performance of third-party services, except to the extent required by applicable law.

14. Disclaimer

To the maximum extent permitted by applicable law, the Website and its content are provided for general shopping and informational purposes.

We do not guarantee that:

  • The Website will always be available or uninterrupted.
  • Every product will always be available.
  • Website information will always be completely free from errors.
  • The Website will be compatible with every device or browser.

Nothing in these Terms excludes or restricts any consumer guarantee, right, or remedy that cannot lawfully be excluded under applicable Indian law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, TrendoCart will not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from your use of the Website or purchase of products.

Our liability, where legally permissible to limit it, will generally be limited to the amount paid by you for the particular product or order giving rise to the claim.

However, nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable Indian law, including liability arising from fraud, wilful misconduct, or mandatory consumer protections.

16. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless TrendoCart, its owners, employees, service providers, and partners from claims, losses, liabilities, damages, and reasonable expenses arising from:

  • Your violation of these Terms.
  • Your unlawful or fraudulent use of the Website.
  • Your misuse of our products or services.
  • Your violation of another person's rights.

This provision does not apply to the extent that the relevant loss resulted from TrendoCart's own unlawful conduct or liability that cannot legally be transferred to you.

17. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to any mandatory rights or jurisdiction available to consumers under applicable Indian law, disputes arising from these Terms or your use of the Website shall be subject to the jurisdiction of the competent courts in Sonipat, Haryana, India.

Nothing in this clause is intended to restrict any mandatory consumer rights or remedies available under applicable law.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, Website, products, services, or applicable legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the Website after the updated Terms are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

19. Contact Us

If you have questions about these Terms, an order, a product, or our services, please contact us:

TrendoCart
Email: trendocartss@gmail.com
Address: 510/24, DEV NAGAR, Sonipat, Haryana, 131001
Website: https://trendocart.com
Phone: [PHONE NUMBER]

Customer Support Hours: [BUSINESS HOURS]

We aim to respond to customer enquiries within 5 business days.