Return and refund policy

Last Updated: [DATE]

At TrendoCart, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or eligible product, we're here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged or defective.
  • You received the wrong product.
  • The product is significantly different from its description.
  • The product is missing parts or accessories.
  • The product qualifies for a return under the conditions stated on its product page.

To be eligible for a return, the product should generally be:

  • Unused and in its original condition.
  • In the original packaging, where applicable.
  • Complete with all accessories, manuals, tags, and other included items.
  • Accompanied by your order number or other purchase information.

We may request photographs or videos showing the product and packaging to assess your return request.

2. Return Timeframe

You must contact us within 7 days of receiving your order to request a return.

Return requests submitted after this period may not be accepted unless otherwise required by applicable law.

To start a return, contact us at:

Email: trendocartss@gmail.com

Please include your order number, reason for the return, and relevant photographs/videos where applicable.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as possible, preferably within 48 hours of delivery.

Please provide:

  • Order number
  • Description of the issue
  • Clear photographs of the product
  • Photographs of the packaging
  • Video evidence, where reasonably requested

After reviewing the issue, we may offer an appropriate solution, which may include:

  • Replacement
  • Exchange
  • Refund
  • Other remedy available under applicable law

If the issue is determined to be our responsibility, we will not require you to bear the return shipping cost, subject to the applicable return process.

4. Refund Process

Once your return is approved and, where required, the returned product has been received and inspected, we will initiate the applicable refund.

For eligible prepaid orders, refunds will generally be issued to the original payment method, where technically possible.

Refund processing generally takes 5–7 business days after approval.

The time it takes for the refund to appear in your account may additionally depend on your bank, card issuer, UPI provider, or payment service provider.

5. Cash on Delivery Refunds

For eligible COD orders, we may request appropriate bank/UPI details or use another available refund method to process the refund.

We will provide instructions when your refund is approved.

For security reasons, never share your OTP, UPI PIN, card PIN, password, or banking login credentials with us or anyone claiming to process your refund.

6. Exchanges

Where available, we may offer an exchange for an eligible product.

An exchange may be subject to:

  • Product availability
  • Return eligibility
  • Verification of the returned product
  • The same or similar product being available

If the replacement product is unavailable, we may offer a refund or another appropriate resolution.

7. Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene requirements, safety considerations, or other legitimate reasons.

These may include:

  • Products specifically marked “Non-Returnable” on the product page.
  • Used products where the return is not permitted.
  • Products damaged through misuse, improper handling, or accidental damage after delivery.
  • Products missing essential parts, accessories, packaging, or components due to customer handling.
  • Personal-use or hygiene-sensitive products where applicable and where return restrictions are legally permitted.
  • Products returned outside the applicable return period.

Important: Nothing in this section is intended to remove any mandatory consumer rights or remedies available under applicable Indian law.

8. Return Shipping Costs

Damaged, Defective, or Incorrect Products

If the product is confirmed to be damaged, defective, incorrect, or otherwise eligible for a seller-responsible return, TrendoCart will generally bear the applicable return shipping cost or provide an appropriate resolution.

Change of Mind / Other Eligible Returns

If we accept a return for a reason that is not due to a product defect, damage, or our error, the customer may be responsible for the applicable return shipping cost.

Any applicable shipping deduction will be communicated before the return is processed.

9. Products Damaged After Delivery

Returns may be refused where a product has been damaged after delivery due to misuse, negligence, improper installation, modification, or failure to follow product instructions.

This does not affect any rights or remedies that cannot legally be excluded under applicable law.

10. Return Inspection

Returned products may be inspected before a refund or replacement is approved.

If the returned product does not meet the applicable return conditions, we may reject the return or offer an alternative resolution where appropriate.

We will communicate the outcome of the return review to you.

11. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at trendocartss@gmail.com.

Cancellation may not be possible once an order has been processed, dispatched, or entered fulfilment.

If an eligible prepaid order is successfully cancelled, the applicable refund will be processed according to our refund procedures.

12. Refund Delays

If you have received confirmation that your refund has been processed but the amount has not yet appeared in your account after the expected timeframe, please first check with your bank or payment provider.

If you still cannot locate the refund, contact us at trendocartss@gmail.com and provide your order details.

13. How to Request a Return

To request a return or refund:

  1. Email trendocartss@gmail.com within 7 days of receiving your order.
  2. Include your order number.
  3. Explain the reason for the return.
  4. Provide photographs/videos if requested.
  5. Wait for our instructions before sending the product back.

Please do not send a product back without receiving return instructions from us.

14. Contact Us

For return, refund, or exchange questions, contact:

TrendoCart
Email: trendocartss@gmail.com
Website: trendocart.com
Address: 510/24, DEV NAGAR, Sonipat, Haryana, 131001
Phone: [PHONE NUMBER]

We aim to respond to return and refund enquiries within 5 business days.